I was told to email my evidence to the hotel email and something will be sorted. Ofcourse i went to speak to night and day receptionist for some help on a complaint and possibly a refund. When asked if he could do a more thorough job with chemicals, he replied that they do not use chemicals in Housekeeping at this hotel. When a "cleaner" did come he only hovered the floor, didn't clean the vent or wipe the floor with chemicals. No one fixed or "cleaned" it until 50mins before checkout the next day. …ĭONT STAY HERE!!!!!! We had stayed in room 118, horrendous fan noise that staff denied knowing what it could be but eventually turnt it off without coming into the room to listen. I am very disappointed, I would much appreciate some sort of refund for this stay as I'm sure you can see it hasn't been a pleasurable experience for us. I am attaching photos of how disgusting the vent is and also other photos of mould I have found inside room 118. Then when questioned on why he hadn't cleaned the vent out or wiped the floor with some sort of cleaner he proceeded to tell us that he doesn't use chemicals and that was apparently good enough. She sent a housekeeper to "clean" the vent and shower floor, he only hoovered the floor. Then in the morning my partner went to speak to the new receptionist to get some help. We decided to give up and go to bed without a shower. He told us to email the hotel because he couldn't do anything not even listen to our problem. Then we decided to go to speak to the front desk to get some sort of help but ended up infuriated by the worker and his lack of care or professionalism. We waited for someone to come, but no one did so we messaged again but got no response. When we checked the noise in the bathroom the vent had fallen from the ceiling, the lady said another one of her colleagues would come and put it back up then she left. Her attitude was not appreciated whatsoever. We messaged the hotel through WhatsApp and eventually a worker came to look at it and turnt something off. We didn't think anything of it but come night time the noise was ridiculously loud but it was coming from the bedroom by the window. Unfortunately he wasn't able to fix it, so left and said he'd be back the following day. Terrible service Rude reception Not helpful Unpolite Stay elsewhere 26.05.23 a maintenance worker came into our room to sort out the noise coming from the vent in the bathroom. At Hotel Iron Horse, your comfort and satisfaction come first, and they look forward to welcoming you to Amsterdam. During your visit, be sure to check out popular attractions like Red Light District (1.1 mi), Anne Frank House (0.9 mi), and Van Gogh Museum (0.4 mi), which are all within walking distance of the small hotel. Otherwise, you may want to check out a French restaurant such as Foodhallen, Bridges Dining, or THE DUCHESS. Travelers looking to enjoy some schnitzel can head to The Grasshopper - Grand Café, Cafe Loetje, or Hap-Hmm. For guests with a vehicle, there is paid public parking available nearby. Plus, guests can enjoy a takeaway breakfast, which has made this a popular choice among travelers visiting Amsterdam. The small hotel features a 24 hour front desk, shops, and baggage storage. Hotel Iron Horse is a quiet small hotel offering a flat screen TV, in room tea and coffee, and a desk in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. While staying at Hotel Iron Horse, visitors can check out Concertgebouw (0.5 mi) and Hagelswag (0.6 mi), some of Amsterdam's top attractions. Providing an ideal mix of value, comfort and convenience, it offers a quiet setting with an array of amenities designed for travelers like you. See why so many travelers make Hotel Iron Horse their small hotel of choice when visiting Amsterdam. Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near Inholland University of Applied Sciences.Hotels near Van Boshuizenstraat Station.Hotels near Uilenstede armsterdam metro station.The Leading Hotels Of The World in Amsterdam. DoubleTree by Hilton Hotels in Amsterdam.
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